Fresh and Healthy Food

This Privacy Policy regulates the way Fresh House collect, use, maintain and disclose information collected from users of the website. This privacy policy applies to the Site and all products and services offered by Fresh House. We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe, and purchase a diet program, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for name, email address, phone number. We will collect the information from users only if they submit such information to us. Fresh House collects and uses Users personal information for the following purposes: to personalize user experience, improve customer service, website content management & services improvements and sending emails & text messages. We implement appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. We do not sell, trade, or rent Users personal identification information to others. Fresh House has the responsibility to update this privacy policy at any time. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. By using this Site, you accept our policy. If you have any questions about our privacy policy, you may contact our customers care team.

Fresh House is amongst the leading providers of healthy diet programs, through experienced and highly qualified nutrition experts under Ahmed Alramadhan Restaurant. Fresh House provides programs with precisely measured calories according to each client's needs. To achieve the best results from our programs , clients are required to be fully committed to their food plan and perform regular exercise Prior to starting any of our programs, clients are responsible to provide all test results required by the dietitian. Clients are required to fill out the subscription form, choose meals from the attached menu for the entire subscription period and pay full subscription fees in advance upon signing *. The program will be in effect every Saturday and Sunday If clients wish to enroll in meal-delivery service, daily delivery times range between 6:00 AM and 9:00 PM according to assigned delivery locations, considering that scheduled delivery times may vary by +/- 3 hours. Upon meal box delivery, meals must be immediately stored in the fridge. Failure to do so may affect their freshness and nutritional value. Additionally, meals should not be kept and / or consumed beyond 48 hours of delivery time. Fresh House's drivers are not allowed to leave meal boxes at their delivery locations (eg home) without the client's presence. Upon delivery of the meal box, if the client or his / her representative fails to personally receive it, it will be delivered to the nearest Fresh House Shop. Clients can later retrieve their boxes from there. The meal box will not be kept at Fresh House Shop for more than 48 hours. Clients shall not be compensated for any expired meals resulting from that. Clients may suspend / stop their subscription on a temporary basis during the period allowed for each program (is one week for all programs). They may also cancel or change the type of meals during subscription after notifying the Fresh House 48 hours ahead, before 11:00 AM. Refunds of some subscription are not permissible on some programs such as One day trial and 12 days lunch box. Clients are eligible to refund their payment within 3 days after starting their subscription with detection of administration fees of (50 SAR) and additional (100 SAR) for those who were consulted by our Dietitian. No refunds will be allowed after this period. While, they can transfer their subscription remaining days to relatives and / or friends, Subscription cannot be canceled after 3 days from the start of the subscription except in exceptional cases with a deduction of subscription days in addition to an amount of (250 riyals) administrative fees. The amount paid will be refunded upon canceling the subscription within 10 working days (transfer) with deduction of the meals value. Upon subscription expiry, if the client had decided earlier to stop receiving the meal boxes without notifying Fresh House, the client will not be compensated for the period in which he / she did not receive the meals. For subscription renewals, clients are required to make their payments at least 3 days before the end of their active program to avoid any interruptions. Clients are allowed to change their delivery address or switch to another Covered city within Eastern Province where Fresh House has Shops after notifying Fresh House 72 hours ahead. The validity of the program during an event of promotional offers is solely subject to the terms and conditions set in the promotion. Consultation fees is free of charge for our members Each Membership is eligible to Consult our Dieticians followed by 3 free Inbody tests. For our Item sold in our online shop can't be returned. Important Dates and Numbers: For any complaints, or if the meals are not delivered on time, kindly contact our Customer Service Center at 0569884978, 0560847778, 0543911999. Fresh House dietician center hours are: Sunday-Thursday from 3:00 PM to 8:30 PM and Saturday from 4:00 PM to 8:00 PM. Fresh House shops business hours: Saturday-Thursday from 11:00 AM to 12:00 AM and Friday from 4:00 PM to 12:00 AM. Notice: (*) Client's failure to choose a meal plan during subscription period could result in non-delivery that day. Fresh House will not be responsible or obliged to specific options. Client should be aware and in compliance with his / her enrolled program's expiration period Fresh House Terms and Conditions Fresh House is among the leading providers of healthy diet programs. With experienced and highly qualified nutritionists, Fresh House provides programs with precisely measured calories according to each client's needs. In order for these programs to achieve the best results, clients are required to fully adhere to their food plan and perform a regular exercise 1. Before starting any of our programs, clients are responsible for providing all test results that a dietitian requires. 2. Customers must fill out the subscription form and choose meals from the attached menu throughout the entire subscription period and pay the full subscription fee in advance upon signing *. The program will be valid every Saturday and Sunday 3. If customers wish to register for the meal delivery service, the daily delivery times range between 6:00 AM and 9:00 PM according to the specified delivery locations, bearing in mind that the scheduled delivery times may vary according to +/- 3 hours. 4. When delivering a food tray, meals should be stored immediately in the refrigerator. Failure to do so may affect its freshness and nutritional value. Additionally, meals must not be preserved and / or consumed 48 hours after delivery time. 5. Fresh House drivers are not permitted to leave meal boxes at their delivery sites (such as home) without the customer being present. 6. Upon delivery of the meal box, if the customer or his representative fails to collect it in person, it will be delivered to the nearest Fresh House store. Clients can later redeem their boxes from there. The meal box will not be kept in the Fresh House Shop for more than 48 hours. Customers may not be compensated for any resulting expired meals. 7. Clients can suspend / stop their subscription on a temporary basis during the permitted period for each program). They can also cancel or change meals while subscribing after notification. Fresh House 48 hours before 11:00 am. The suspension period for the month program (24 days) is the week of the month program (20 days) is the week. The suspension period for the program for two weeks (12 days) is the week. Some programs like the one-day trial and the 12-day lunchbox. 9. Clients have the right to refund their payments within 3 days after the start of their subscription with disclosure of the administrative fees of (50 Saudi riyals) and additional (100 Saudi riyals) for those who have been consulted by our dietitian. Refunds will not be allowed after this period. While they can transfer their remaining subscription days to relatives and / or friends. 10. Upon expiry of the subscription, if the customer decided earlier to stop receiving the meal boxes without notifying Fresh House, the customer will not be compensated for the period in which he did not receive the meals. 11. To renew a subscription, customers are required to make their payments at least 3 days before the end of their active program to avoid any interruption. 12. Customers are allowed to change their delivery address or switch to another covered city within the Eastern Province where Fresh House has stores after notifying Fresh House 72 hours in advance. 13. The validity of the program during the promotional event is only subject to the terms and conditions stipulated in the promotional offer. 14. Consultation fees are free for our members 15. Each membership is eligible to consult our dietitians followed by 3 free Inbody tests. 16. An item that was sold in our online store cannot be returned. Important dates and numbers: • For any complaints, or if meals were not delivered on time, please call the Customer Service Center at 0569884978, 0560847778, 0543911999. The opening hours of the Fresh Home Specialist Center are: Sunday - Thursday from 3 pm until 8:30 pm And Saturday from 4:00 pm to 8: 00 p.m. Fresh House stores opening hours: Saturday to Thursday from 11:00 AM to 12:00 AM and Friday from 4:00 PM to 12:00 AM. Disclaimer: • (*) A customer’s failure to choose a meal plan during the subscription period may result in non-delivery on that day. Fresh House shall not be responsible or liable for specific options. • The customer must be aware of and comply with the expiration period of his registered software Please note if you don't eat chicken we would replace it with vegetarian option, and if you do't wish to receive vegetarian replacement there will be additional amount to be charged to the customer.